Hosting Policies
DOMAIN REGISTRATION AGREEMENT
Last Updated: July 21, 2026Effective Date: 01 February 2026 Applicable To: All clients, partners, licensees, resellers and authorised shared-service operators using Fludnox domain registration, renewal, transfer, DNS or domain-management services. This Domain Registration Agreement (“Agreement”) governs domain name registration and related services supplied by The Xdemór Group Limited under the Fludnox brand. In this Agreement, “You” and “Your” refer...
HOSTING AND INFRASTRUCTURE POLICY
Last Updated: July 21, 2026HOSTING & INFRASTRUCTURE POLICY Effective Date: 01 February 2026 Applicable To: All clients, partners, licensees, resellers, and authorised shared-service operators using Fludnox hosting and infrastructure services. This Hosting and Infrastructure Policy sets out the terms governing Your use of hosting, server, network, email, DNS, content-delivery, storage and related infrastructure services supplied by The Xdemór Group...
HOSTING ACCEPTABLE USE POLICY
Last Updated: July 21, 2026Effective Date: 01 February 2026 Applicable To: All clients, partners, licensees, resellers and authorised shared-service operators using Fludnox hosting and infrastructure services. This Hosting Acceptable Use Policy (“Policy”) sets out the rules governing the use of hosting, server, network, email, DNS, storage, content-delivery and related infrastructure services supplied by The Xdemór Group Limited under the...
HOSTING BACKUP AND DATA RECOVERY POLICY
Last Updated: July 21, 2026Effective Date: 01 February 2026 Applicable To: All clients, partners, licensees, resellers and authorised shared-service operators using Fludnox hosting, backup or infrastructure services. This Backup and Data Recovery Policy (“Policy”) governs the creation, storage, availability, restoration and deletion of backups connected with hosting and infrastructure services supplied by The Xdemór Group Limited under the Fludnox...
HOSTING SERVICE LEVEL AGREEMENT
Last Updated: July 21, 2026Effective Date: 01 February 2026 Applicable To: All clients, partners, licensees, resellers and authorised shared-service operators whose Fludnox Service Description, Order Form or Individual Agreement expressly incorporates this Service Level Agreement. This Service Level Agreement (“SLA”) defines the availability targets, support response targets and service-credit remedies applicable to eligible hosting and infrastructure services supplied by...
HOSTING CLIENT DATA USAGE POLICY
Last Updated: July 21, 2026Effective Date: 01 February 2026 Applicable To: All clients, partners, licensees, resellers and authorised shared-service operators using Fludnox hosting and infrastructure services. This Client Data Usage Policy (“Policy”) explains how The Xdemór Group Limited, acting under the Fludnox brand, may access, use, store, disclose and otherwise process data supplied to or generated through Fludnox hosting...
HOSTING DATA PROCESSING SCHEDULE
Last Updated: July 21, 2026Effective Date: 01 February 2026 Applicable To: All clients, partners, licensees, resellers and authorised shared-service operators using Fludnox hosting and infrastructure services where The Xdemór Group Limited processes personal data on their behalf. This Hosting Data Processing Schedule (“Schedule”) forms part of the Shared Services Data Processing Agreement (“DPA”) and describes the processing of personal...
HOSTING SUBPROCESSOR AND DATA LOCATION REGISTER
Last Updated: July 21, 2026Effective Date: 01 February 2026 Applicable To: All clients, partners, licensees, resellers and authorised shared-service operators using Fludnox services where The Xdemór Group Limited processes personal data on their behalf. This Subprocessor and Data Location Register (“Register”) identifies the third parties authorised to process personal data on behalf of The Xdemór Group Limited in connection...
HOSTING ABUSE AND CONTENT COMPLAINT PROCEDURE
Last Updated: July 21, 2026Effective Date: 01 February 2026 Applicable To: All clients, partners, licensees, resellers and authorised shared-service operators using Fludnox hosting, email, DNS, content-delivery or infrastructure services. This Hosting Abuse and Content Complaint Procedure (“Procedure”) governs the submission, assessment and handling of reports concerning suspected unlawful, infringing, abusive, harmful or prohibited activity involving services supplied by The...
HOSTING MIGRATION, SUSPENSION AND TERMINATION PROCEDURE
Last Updated: July 21, 2026Effective Date: 01 February 2026 Applicable To: All clients, partners, licensees, resellers and authorised shared-service operators using Fludnox hosting, email, DNS, backup or infrastructure services. This Hosting Migration, Suspension and Termination Procedure (“Procedure”) governs the operational handling of migrations, service restrictions, suspension, reinstatement, expiry and termination of services supplied by The Xdemór Group Limited under...