Service Policies
Service Level Agreement (SLA)
Last Updated: July 22, 20261. Purpose and Scope This Service Level Agreement (“SLA”) defines the technical service performance standards, uptime commitments, and incident-related response and resolution targets provided by The Xdemór Group Limited (“Xdemór”, “we”, “us”, “our”) to its clients (“Client”, “you”). This SLA applies to the operation of our digital infrastructure, hosted platforms, SaaS environments, and related technical...
Service Execution Policy
Last Updated: July 22, 20261.Purpose & Scope of the Policy This policy defines the operational standards, response times, and task execution procedures applicable to all clients (“Client”, “you”) engaging with The Xdemór Group Limited (“Xdemór”, “we”, “us”, “our”) across digital marketing, development, design, analytics, hosting, SEO, advertising management, graphic design, video production, content posting, support, and all other services...