Refund & Cancellation Policy

Effective Date: 06 Sep 2026

1. Purpose and Hierarchy #

This Refund & Cancellation Policy (“Policy”) defines the limited administrative handling of refunds and cancellations.

This Policy operates subject to and in conjunction with the Our Terms of Service ↗, in particular:

• Clause 8. Fees, Payments and Licensing ↗
• Clause 9. Termination and Suspension  ↗

In the event of any conflict, inconsistency, or omission, the Terms of Service shall prevail.

2. General Rule – Non-Refundability #

All services provided by Xdemór are strictly non-refundable, except where explicitly required by mandatory law or expressly approved in writing by an authorised representative of Xdemór.

This applies once any of the following occurs: #

• work is scheduled, commenced, or partially executed;

• access, credentials, environments, or platforms are provisioned;

• capacity, resources, or planning are allocated;

• a service period has begun.

This includes, without limitation: #

• Hosting & domain services

• SEO services, audits, and optimisation

• Paid media management (Google Ads, Meta, TikTok, LinkedIn, etc.)

• Website, software, and graphic design

• Subscriptions, platform access, and licenses

• Consulting, setup, onboarding, and advisory services

• Software configuration, scripts, templates, and third-party integrations

No refunds are provided for: #

• partial use or non-use;

• client-requested discontinuation;

• dissatisfaction with results, performance, or ROI;

• outcomes dependent on third-party platforms or algorithms;

• suspension or termination under Clause 9 of the Terms of Service.

3. Administrative Exceptions (Not Client Rights) #

A refund may be considered solely as an administrative remedy, at Xdemór’s discretion, in the following narrow cases: #

• verified duplicate payment;

• demonstrable billing error caused exclusively by Xdemór systems;

• confirmed non-initiation of a prepaid service solely due to Xdemór, where no capacity, access, or resources were allocated.

These exceptions: #

• do not create a contractual entitlement;

• do not apply where delay is caused by the Client, third parties, or compliance checks;

• are assessed case-by-case.

All requests must be submitted via the official form: https://services.support/request #

4. Review Process #

All refund requests are subject to:

• legal, accounting, and operational review;

• verification of payment, scope, and service status;

• a review period of up to 15 business days.

If approved:

• refunds are issued only via the original payment method;

• processing time depends on the payment provider.

Xdemór reserves the right to deny any request that is:

• outside scope,

• unsupported by evidence,

• inconsistent with the Terms of Service,

• or submitted through unauthorised channels.

5. Cancellation of Future Services #

Clients may request cancellation of future, unstarted service periods by:

• cancelling a standard subscription through the Client Account at https://secure.shared-services.co;

• if the Client Account is unavailable or inaccessible, submitting a backup request via https://services.support/request; or

• providing any notice otherwise required under the applicable Individual Agreement or the Terms of Service.

For a standard subscription cancelled through the Client Account, the date and time recorded by the system constitute the official cancellation timestamp. For a backup request, the verified date and time of receipt by the support system constitute the official cancellation timestamp.

Cancellation does not entitle the Client to a refund of:

• setup fees;

• prepaid periods;

• allocated resources;

• commenced or scheduled work.

Fixed-scope or one-time services are not cancellable for convenience once execution has begun.

6. Subscriptions & Automated Billing #

Where services are provided on a recurring or subscription basis, billing continuity, automatic renewal, cancellation effect, and non-refundability are governed by Clause 8 (Fees, Payments and Licensing) and Clause 9 (Termination and Suspension) of Our Terms of Service.

The Client receives an automated confirmation of a cancellation submitted through the Client Account, including the effective cancellation date.

Failure by the Client to cancel in accordance with the applicable process, or failure to access, use, or manage the service or account, does not constitute cancellation and does not give rise to any refund, credit, or billing adjustment.

Deletion, closure, or non-use of a Client Account does not by itself cancel an active subscription unless the system expressly confirms both the cancellation and its effective date.

7. Chargebacks & Payment Disputes #

Initiating a chargeback or payment dispute without prior formal contact constitutes a breach of policy and may result in:

• immediate service suspension;

• escalation under Clause 9 of the Terms of Service;

• recovery of funds, fees, and associated damages.

8. Contact & Official Channels #

Official channels for refund, billing, and cancellation matters are:

• Standard Subscription Cancellation: https://secure.shared-services.co

• Backup Cancellation Request, where the Client Account is unavailable or inaccessible: https://services.support/request

• Refund Contact: refund@services.support

• Refund Request Form: https://services.support/request

Requests made via social media, verbal communication, or unauthorised third parties are not recognised.